TRAINING COURSES - PROGRAM: CONFLICT MANAGEMENT

to communicate without conflicts

- using the TKI tool (Thomas Kilmann conflict mode Instrument)

PRACTICE TIME

Do you get to situations when you are dealing with a problem and you do not know how to calm a certain person or even solve the problem?

 

Practice in group activities conflicting situations that you encounter at work or in your personal life and solve the problems successfully using the Thomas Kilmann conflict mode instrument.

DEVELOPMENT GOALS

PROGRAM:

CONFLICT MANAGEMENT

By the end of the training course the participants will be able to:

  • identify individual ways of solving conflicts according to the TKI tools,

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  • analyse their own ways and approaches to conflict situations,

 

  • use the lessons learned to better prevent conflicts and solve them if they occur.

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Each participant receives a Thomas Kilmann conflict mode Instrument report with which we work during the training course and practice on interactive activities.

PRACTICE TIME

GENERAL INFORMATION

The PROGRAM: CONFLICT MANAGEMENT is a long-term development program which is offered as a whole of five workshops in the given order. The length of the program and the consistency of self-development are crucial in order to achieve the required change in the specific competencies and behaviour, and so that the participants could use the newly acquired knowledge and experience in day-to-day operation.

Training methods

    

  • I use a coaching and therapeutic approach with a focus on self-reflection. The training courses are interactive and feedback based. More in the section APPROACH.

 

Recommended number of participants

    

  • about 6-12 per course.

  

  • The participants receive training materials and after completion of the whole program - the Program Certificate.

Training course is suitable for

  • customer care employees dealing with complaints, managers, salespeople, recruiters (HR), and anyone who wants to be able to solve conflicts and communicate effectively at work and in personal life.

Training course length

  

  • 1/2 day (4 hours) as required by the client and according to the needs of the target audience.

Trainex | Marek Chytil