TRAINING COURSES - PROGRAM: CONFLICT MANAGEMENT

to communicate without conflicts

- using the TKI tool (Thomas Kilmann conflict mode Instrument)

ASSERTIVE VERSUS AGGRESSIVE

Do you have unpleasant feelings to reject anything and you do not know how to defend yourself? Are you afraid to express your feelings and stand for your decision? Do you perceive that this also negatively affects your relationships and results? 

 

Beware of manipulation.  Become a healthyly self-confident person and practice an assertive behaviour towards yourself and others.

DEVELOPMENT GOALS

PROGRAM:

CONFLICT MANAGEMENT

By the end of the training course the participants will be able to:

  • recognise whether they tend to respond rather passively, aggressively or assertively,

  

  • identify situations where someone manipulates with them and defend them using assertive techniques,

  

  • prevent conflicts and solve conflict situations in a new, assertive way,

  

  • assertively handle emotions in unpleasant situations,

  

  • behave in a way that it does not have a negative impact on work and the environment and thus make their personal communication more effective.

ASSERTIVE VERSUS AGGRESSIVE

GENERAL INFORMATION

The PROGRAM: CONFLICT MANAGEMENT is a long-term development program which is offered as a whole of five workshops in the given order. The length of the program and the consistency of self-development are crucial in order to achieve the required change in the specific competencies and behaviour, and so that the participants could use the newly acquired knowledge and experience in day-to-day operation.

Training methods

    

  • I use a coaching and therapeutic approach with a focus on self-reflection. The training courses are interactive and feedback based. More in the section APPROACH.

 

Recommended number of participants

    

  • about 6-12 per course.

  

  • The participants receive training materials and after completion of the whole program - the Program Certificate.

Training course is suitable for

  • customer care employees dealing with complaints, managers, salespeople, recruiters (HR), and anyone who communicates face to face, by phone or in writing, and wants to make communication more effective and assertive.

Training course length

  

  • 1/2 day (4 hours) as required by the client and according to the needs of the target audience.

Trainex | Marek Chytil